Shipping policy

• We offer a click and collect option, with the below lead time: Orders placed before 12pm Monday – Friday will be available for collection from our store the same day Orders placed after 12pm Monday – Friday will be available for collect the following working day
• We offer a nationwide delivery service for online purchases
• Online orders take 1 day to process
• No deliveries or collections are available over weekends and public holidays

RATES AND TIME FRAME

• All orders above R500 qualifies for free road freight delivery nationwide (2-3 working days)
• Orders above R500 have the following options:
  • Express service/same day delivery within Cape Town* (applicable to successful orders placed before 9:30am) R150
  • Express service/next working day delivery within Cape Town* (after 9:30am) R130
  • Economy service/Nationwide (2-3 working days) R130
  • Next working day delivery to Major Cities/Nationwide R150

At times there may be delays with delivery, however you will receive a tracking number to Track your shipment.

Please contact our office within 24 hours on 0210201150 or email sales@smartphoneer.co.za if you should receive your parcel damaged. We require that you keep all packaging and contents as received to submit to the courier company.

REPAIR SHIPPING POLICY

• We offer a nationwide pick-up and delivery service for all repairs
• Ensure the devices are securely packaged for shipment
• Where possible please ensure that the data has been backed up and you are signed out of your iCloud/Google account or have the devices in maintenance mode/ready to repair mode
• Remove all simcards/memory card prior to sending in
• A tracking number/waybill will be provided once collection has been logged 

COURIER RATES

• Local Overnight collections/deliveries within Cape Town R300
• Overnight Collections/deliveries Nationwide R500
• Local Same Day collections/deliveries within Cape Town R500