I am totally impressed with the service from this company. For a start, they call back and follow up on issues when they say they will. They managed to fix two iPads with minor problems within a couple days. Clement kindly provided my insurance company with a comprehensive damage report for the third iPad. Which has led to a successful claim. Thanks folks!
I was not impressed with the service offered due to the following reasons:
- I was never consulted on what the actual issues where and merely took the info from my insurance broker
- I had to follow up after 2 days to check what was being done with the phone
- The phone is being returned without any repairs being made. While I understand the issues can not be replicated, the problems experienced are on a previously water damaged device which they claimed to have repaired
Smartphone ER provided the most professional, efficient and fair service I have ever experienced at a mobile phone repair shop.
Bronwen is a friendly, polite and informative consultant who provided clear and simple explanations to the issues I was experiencing with my iPhone, and further kept me up to date during each step of the speedy repair process.
The team are completely transparent in regards to the fault of the device, it's remedy and seek to solve the situation as quickly and cost-effectively as possible, going the extra mile to do so.
Smartphone ER provide a clear, fair and honest service with a genuine interest in excellent customer service, behaviour which is extremely rare and must be commended.
I highly recommend Smartphone ER, and without a doubt will continue to utilise their unique services in the future.
I have just had my phone fixed at Smartphone ER. They were spot on about what was wrong and had it fixed for me within 40 min. Prompt and reliable service and their pricing was excellent and affordable. I will definitely be using them from now on!
Hi there, was happy with screen replacement – although the screen replacement did not solve the issue with the problem the phone had. The phone has a weird touch behaviour and I wanted Smartphone ER to assess the problem, which, in my case, was not achieved. Anayway, the screen replacement was fine, but it didn't solve ms problem. Thanks. (Marc Fehr)
Amazing Service from Patrick, Bronwen, Natheleen, and the rest of the team behind OCA Masters! They really want the best for you as a customer and are willing to go above and beyond to make that happen. Would happily recommend.
When I made the enquiries online before booking my phone in, the response was prompt and any information provided was very clear. Once my phone was handed in, my device was repaired on the same day. it looks as good as new, as I have only had my device back for a few hours, I cant give any long term feedback, but so far it seems to be working 100%. Very happy with the results so far. Thank you very much
I recently took my Samsung S 8 in for repair, as was having different problems. Camera blurred, calls seemed to be dropped. I found them very helpful, knowledgeable Professional and customer service orientated.
They sent my phone away for only 3 days for all repairs. They tracked the phone and kept me updated. They even gave me a loan phone and did backup for me on my flash drive.
Patrick and his Team were great worth the drive out to their store. Good restaurant downstairs too.
Wow what can I say... smartphone ER is the best repair shop that I ever come across. I will totally go back there. I had a problem with my charger port and they just clean it. Did not say I have to replace it to make easy money like most shops do. And now my phone charge beautiful again. Thank you smartphone ER...You will never find something better then SmartPhone ER.. and super nice people as well..keep it up guys. Very good work????
I recently approached Smartphone ER for the regular iPhone battery issues they automatically come with. I phoned all around for Pricing (Apple Doctor - I hate to say it but I will never use them again / We Fix - I cannot fault, they were just a tad pricey) and to my surprise not only were they cheaper but the service and turnaround time far exceeded my expectations. I will refer all who have smartphone issues to use your company! In pricing and service delivery one cannot go wrong with Smartphone ER.
I could not have made a better decision to have my device repaired with these guys!! Extremely professional, workmanship that is second to none and a team that cater for your every need. To top it all off, I saved a massive R1500. Need I say more:-)
Had problems with the Audio on my iPhone Was assessed and booked in for repairs in minutes, with a lone phone to boot. Was fixed and looking and sounding like new on the same day. Fast, professional, and affordable service. Would definitely be back and would recommend their outstanding service. 10/10
The best service that I've ever experienced from any company in SA. Constant communication and the team went the extra mile to fix my phone in very little time. Fast deliver and it is almost like having a brand new phone. Great value for money. Extremely impressed
Such excellent service! Booked in my Samsung S8 that's glass had cracked, went to do some shopping at the mall and a few hours later it was fixed and at a fraction of the price I was quoted everywhere else!! Will definately use them again and recommend to all. Well Done to this awesome team!! Friendly, Fast and Efficient.
Yes. My Best experience EVER with screen repairs. #1 Responsive and quick online communication, constant updates while repair is in progress. #2 Professional service and personable staff. #3 Super quick and convenient. 5 🌟 experience. Highly recommended.read more
My iphone 6plus is water damage and cannot switch on,i will wait and see if they can repair it.If they do,i will keep running to them like a baby whenever my phone doesnt fuction well! Because I have heard they fix everthing!read more
My Samsung S8 fell about 2 weeks ago and my screen had a slight crack in it. I needed to get it fixed but I wasn't prepared to send it to Samsung for a few weeks to be assessed first as I use my phone for work purposes and neither was I prepared to pay up to R4000 or the repair. The staff at Smartphone ER was so helpful and accommodating,they didnt have a replacement screen when I arrived but 1 of the technicians was so kind to swop his screen with me till they got stock (which only took a day to arrive). I went there early this morning to fix my phone and instead of being without my phone and waiting for 2-6 weeks to be repaired, I only waited for 45mins!!! Well done guys and thank you for the excellent and quick service,I will highly recommend you even though it was a far drive out,I managed to save over R2500. Thank you Thank you Thank youread more
I dropped my iphone one too many times and cracked the screen quite badly. I wasn’t sure about replacing the screen because I’d heard a few stories where phones “didn’t come back working like they used to”. I went ahead with it anyway and I’m so happy I did. My phone is as good as new and the whole repair was so quick. It literally took one hour out of my day, all I had to do was have a coffee while I waited. I’d recommend Smartphone ER to anyone know.read more
What an amazing experiencing using this service. My phone was collected from me, shipped, fixed and returned to me all within one week. I kept waiting for the bubble to pop - but it was all very professional with frequent updates on the progress of the repair. Excellent service - will recommend it to all!read more