Thanks for your reply. While I am still not happy about this modus operandi of Samsung brand and Co I also recognize it is not your store's fault. Hence I want to revise my rating and adjust it up to the point when I was told you can not help me out... Best regards Susanne If you bought your SAMSUNG product (brandnew from a GLOBAL brand) outside of South Africa - you are unfortunately on your own with this store (an authorised Samsung repair shop as I am told via the Samsung Technical support website) . I bought the Active 2 Smartwatch while in Germany at Amazon.de when it was not even available here yet. Now the touchscreen is faulty so I brought it to the store but I am told by the Technician that I can not get helped in South Africa (my permanent residence) because I bought the watch in Germany. What the hell ? @SAMSUNG- no more future Galaxy phone or Galaxy Tab purchases from my side either. You lost a customer for life over this "buyers discrimination"....essentially you force me now to bin a potentially perfectly repairable Euro 300 watch.... Shocking @!

  What a marvelous find! I got my Samsung S7 tablet and that day dropped it smashing the screen. I had not put the sim card in so insurance didn't cover it. But Smartphone gave me a good price to replace the screen (just over R4000) which is a good price for tablet I have. The staff are really friendly and helpful, the repair was done in 3 days. I highly recommend Smartphone ER.

  I bought a refurbished phone here, phone cleaned up really well, can't tell it's secondhand. Will recommend to others! And I will buy here again. Thanks guys!

  Jade and his colleagues were fantastic! Sharp, professional and efficient.

  Literally the best experience I've ever had with Tech repair. My only issue was Samsung took their sweet time delivering the replacement part I needed but Smartphone ER were fantastic and kept me up to date. They even sorted out the warranty info with Samsung meaning my repair was free!