Online shopping terms and conditions

Order process

When you place an order for a product, your order is subject to product availability. If, after you place your order, there is insufficient stock to fulfil your order, SMARTPHONE ER has the right to cancel your order or any part of your order and refund the purchase price. SMARTPHONE ER will refund the purchase price based on the original payment method (i.e. to your credit or debit card). SMARTPHONE ER reserves the right to refuse to process an order or not to accept a confirmed order in the event of a technical or any other error in the price displayed or in the product information displayed at the time the order was proceeded. The customer will be refunded any monies paid should an order not be accepted.

Payment processing

All transmissions of billing information and data through the SMARTPHONE ER website are encrypted and SMARTPHONE ER takes extensive steps to ensure that any transaction through the SMARTPHONE ER website is secure. You accept that transactions that are performed over the internet may be vulnerable to being intercepted. SMARTPHONE ER will not be liable for any interception that occurs and any loss that is suffered as a result, where SMARTPHONE ER has taken reasonable steps to prevent this happening.

Terms and conditions of sale and return and refund policies

SMARTPHONE ER will refund or exchange any online purchases within 7 days from the date of receipt providing the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided.

A 20% handling fee may be charged on opened / used purchases.

SMARTPHONE ER will give you a refund based on the original payment method used to buy the products.

Pricing changes

SMARTPHONE ER reserves the right, at any time and without prior notice, to make changes to the prices of goods and services that are sold through the SMARTPHONE ER website and to correct any pricing errors that may inadvertently occur. SMARTPHONE ER is not liable for any typographical errors that may occur.

Delivery and collection

A courier fee applies to all deliveries at the following rate:

  • Cape Town and surrounding areas R100.00
  • Cape Town to Johannesburg and surrounding areas R150.00

A courier company engaged by SMARTPHONE ER will perform deliveries. You may be required to provide a valid form of identification when your order is delivered.

SMARTPHONE ER is not liable for any incorrect order or delivery where you make an error in the information that you provide to SMARTPHONE ER e.g. if you provide the incorrect delivery address or submit an incorrect order.

You acknowledge that the delivery of your order may be impacted by events beyond SMARTPHONE ER control such as adverse weather conditions or industrial action. SMARTPHONE ER is not liable for late deliveries of products purchased through the SMARTPHONE ER website. SMARTPHONE ER will, however, try to ensure a smooth delivery process.

Terms and conditions

  • We will not be held Liable for any loss of Data. It is the customers responsibility to make sure they have backed up the information. We can offer a backup service at an additional cost.
  • Smartphone ER is not responsible for any Tempered Glass that gets removed due to the repair process
  • All quotes are valid for 5 working days.
  • Repairs carry a 3 month warranty from the date of collection.
  • Liquid damage Repairs will carry a 30 day warranty from collection.
  • Devices not collected within 90 days of notification to collect, will be sold by OCAmaster South Africa (Pty) Ltd to defray expenses.

Competition terms and conditions

  • The promoter is OCAMASTER SOUTH AFRICA (PTY) LTD 2018/062492/07 whose registered office is at No 1 Lynwood, 36 Main Road, Muizenberg 7945.
  • The competition is open to residents of the Republic of South Africa aged 13 years or over except employees of OCAMASTER SOUTH AFRICA (PTY) LTD and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  • There is no entry fee and no purchase necessary to enter this competition.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  • Route to entry for the competition and details of how to enter are via Facebook
  • Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  • Closing date for entry will be 25 September 2018. After this date the no further entries to the competition will be permitted.
  •  No responsibility can be accepted for entries not received for whatever reason.
  • The rules of the competition and how to enter are as follows: He/She who is entering this competition must first like the Smart Phone ER Facebook page and then tag 2 of his/her Facebook friends in the post.
  • The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  • The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  • The prize is as follows: 1x Hauwei P8 lite, 1x Smartphone Screen Repair voucher to the value of R1799 and 3x 16gb flash drives
  • The prize is as stated and no cash or other alternatives will be offered.The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. The Screen Repair Voucher must be redeemed within 12 months upon receiving the voucher. This voucher only covers screen repairs on selected models and makes found on the Smartphone ER website
  • Winner will be chosen: 25 September 2018
  • The winner will be notified by DM on Facebook and via a Facebook post. If the winner cannot be contacted or do not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  • The promoter will notify the winner when and where the prize can be collected / is delivered.
  • The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  • The competition and these terms and conditions will be governed by [English] law and any disputes will be subject to the exclusive jurisdiction of the courts of South Africa.
  • The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current South African data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  • Entry into the competition will be deemed as acceptance of these terms and conditions.
  • This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, or any other Social Network. You are providing your information to Smart Phone ER and not to any other party.
  • Smart Phone ER shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
  • Smart Phone ER also reserves the right to cancel the competition if circumstances arise outside of its control.