Online shopping terms and conditions
When you place an order for a product, your order is subject to product availability. If, after you place your order, there is insufficient stock to fulfil your order, SMARTPHONE ER has the right to cancel your order or any part of your order and refund the purchase price. SMARTPHONE ER will refund the purchase price based on the original payment method (i.e. to your credit or debit card). SMARTPHONE ER reserves the right to refuse to process an order or not to accept a confirmed order in the event of a technical or any other error in the price displayed or in the product information displayed at the time the order was proceeded. The customer will be refunded any monies paid should an order not be accepted.
All transmissions of billing information and data through the SMARTPHONE ER website are encrypted and SMARTPHONE ER takes extensive steps to ensure that any transaction through the SMARTPHONE ER website is secure. You accept that transactions that are performed over the internet may be vulnerable to being intercepted. SMARTPHONE ER will not be liable for any interception that occurs and any loss that is suffered as a result, where SMARTPHONE ER has taken reasonable steps to prevent this happening.
Terms and conditions of sale and return and refund policies
SMARTPHONE ER will refund or exchange any online purchases within 7 days from the date of receipt providing the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided.
A 20% handling fee may be charged on opened / used purchases.
SMARTPHONE ER will give you a refund based on the original payment method used to buy the products.
SMARTPHONE ER reserves the right, at any time and without prior notice, to make changes to the prices of goods and services that are sold through the SMARTPHONE ER website and to correct any pricing errors that may inadvertently occur. SMARTPHONE ER is not liable for any typographical errors that may occur.
Delivery and collection
A courier fee applies to all deliveries at the following rate:
- Cape Town and surrounding areas R100.00
- Cape Town to Johannesburg and surrounding areas R150.00
A courier company engaged by SMARTPHONE ER will perform deliveries. You may be required to provide a valid form of identification when your order is delivered.
SMARTPHONE ER is not liable for any incorrect order or delivery where you make an error in the information that you provide to SMARTPHONE ER e.g. if you provide the incorrect delivery address or submit an incorrect order.
You acknowledge that the delivery of your order may be impacted by events beyond SMARTPHONE ER control such as adverse weather conditions or industrial action. SMARTPHONE ER is not liable for late deliveries of products purchased through the SMARTPHONE ER website. SMARTPHONE ER will, however, try to ensure a smooth delivery process.
Terms and conditions
- We will not be held Liable for any loss of Data. It is the customers responsibility to make sure they have backed up the information. We can offer a backup service at an additional cost.
- Smartphone ER is not responsible for any Tempered Glass that gets removed due to the repair process
- All quotes are valid for 5 working days.
- Repairs carry a 3 month warranty from the date of collection.
- Liquid damage Repairs will carry a 30 day warranty from collection.
- Devices not collected within 90 days of notification to collect, will be sold by OCAmaster South Africa (Pty) Ltd to defray expenses.